Online Code Course Test Frequently Asked Questions

What can I expect when I take the Code Course
Continuing Education from this website? An easy format that
will grade your test and notify you at completion whether you passed or failed. This testing format is built to the needs and interests of electrical contractors. There is an interactive sample area and downloadable
handouts to enhance your learning experience. Feedback is provided with
all questions which reinforce the Code Course content. To get a better
idea of what we have to offer, please visit our Sample Test area.

When can I take my courses? At any time within the time requirements
of your licensing renewal. CECA understands that you want flexible, convenient options when looking for the Code Course Continuing Education Courses. This testing area can be accessed at any time, from any computer with an Internet connection. You can log in and out of courses at any point, and when you log back in, you can return to the first unanswered question.

Can I log off the test before it is completed and return back to it at a later time? Yes. When you log back into your test, it will start you back at the beginning of the test and allow you to scroll through the previously answered and skipped questions until you reach the question from your previous session. And though you are able to review previously answered questions, once an answer has been submitted you can only review it, not change it.

Can I change my answers? If you select an answer and instead of selecting the "Submit Answer" button you select the "Next Question" button you can go back and review previous questions. The site will save the answers selected and allow you to change your answer. But, once you select the "Submit Answer" button, your answer can not be changed.

Also, any skipped questions will count towards your final grade, so please ensure all 50 questions for the NC NEC or 25 questions for the Virginia are answered.

Do I need special computer hardware or software to take the
Code Course Continuing Education Course sponsored by CECA?
The only software that you will need is Adobe® Reader ® (allows you to view and print .pdf documents). If you do not have this software program installed, it is available free of charge from the Adobe website. Installation is easy and step-by-step instructions for download are provided.

Will you keep records of my courses? Yes, a confidential record of
the tests that you have taken will reside in your Account area that is on
the web-site. These records can only be accessed by authorized
personnel, and will not be shared with anyone other than the customer.
CECA will never sell your information to anyone.

What forms of payment are accepted? Visa, Mastercard, American Express and Discover. Electronic payments are made using a secure
server through GeoTrust.

When do I receive my certificate of completion? At the end of your testing session, if you have passed the test there will be a link allowing
you to immediately print your Certificate of Completion Card for each test.
If you have taken all 3 test's and want a consolidated reflecting 24 hours of credit, there are easy instructions in your account area or you can visit this link. This website is one of the fastest services available in providing you your wallet size card.

Do you contact the State Board with my earned credits? CECA does send your credit hours earned to the State Board which takes about 4 days. Most of the time, the turnaround is less than that. You may request that we notify the state of Virginia of your earned credits as well by using our contact form with the Contact Reason of "State of Virginia Certification".

What if I can’t find the answer to my question on the Questions and Answers Page regarding the Code Course test? Customer support is available via contacting CECA. We will respond to you as quickly as possible with any problem that you might be having.

Online Payment Frequently Asked Questions

Should you receive a Fraud Alert in one of your purchases, the below list could be the problem. If after your second attempt, the purchase is still receiving a fraud alert, contact the issuing bank of your credit card. If you try a third purchase attempt, you run the chance of your credit card being "locked" by your credit card company due to too many duplicate attempts.

Fraud Alert Explanations:
1. Duplicate transaction
2. Card code doesn't match - 3 or 4 digit code on the back of credit card
3. Declined

I'm trying to purchase a test and I get an error page saying :sgs-020003:invalid xml:? First make sure you did not put any symbols like @ or , or letters in your credit card field. If that does not clear up the problem, then the anti-virus or spyware(SpyBot) software on the computer is preventing the XML code on the purchase page to communicate with the Gateway. Either change the settings of the software to allow XML or use another computer.

Privacy Policy

Technical Navigation Frequently Asked Questions

I can't log-in to the My Account area? Please insure you are registered and have confirmed your registration by responding to the confirmation e-mail sent to your e-mail box. Also make sure that you have entered the correct e-mail address and password in the log-in box. Your email address and password are case sensitive. If you suspect that you have typo in your registration information and that is the reason that an e-mail could not be sent to you, please re-create your account.

Why didn't I receive a confirmation that my registration was active? There could be several things. First, you might have entered a typo when you typed in your e-mail address. Second, your e-mail settings or SPAM software might prohibit "BCC" or what is called Blind Carbon Copied e-mail. If you are currently blocking "BCC" e-mail, temporarily suspend from your SPAM software to allow the e-mail to deliver and then add our e-mail address to your "White List", "Accepted Contact" or your "Address Book"

I get an "ADODB Field error 8002009"? This either means a test is corrupted or coding needs to be corrected. Please copy and paste the entire error message, including any lines below it that describes the problem and e-mail us so that we can first issue you another test. Turn around time to reissue a test might take up to 24 hours. We will e-mail you once it has been delivered back to your Account Area.

LINKS AND DOWNLOADS NOT WORKING
I log-in to "My Account" a second time via my e-mail confirmation that you sent me and instead of ending up on the page where my previously purchased tests are, the web-site takes me to a page prompting me to buy more tests. Why is that? When you log-in to "My Account" via your confirmation e-mail after you've confirmed... the website defaults to assuming that you have not yet purchased any tests. Please avoid using the confirmation e-mail to continually log-in to "My Account" and go directly to the site at http://www.ceca-code-course.com/ and select the "My Account" link. Please refrain from saving the Account Area page in your favorites. If you want to save the site in your favorites save http://www.ceca-code-course.com/

I am unable to view, print or download a handout or document. Adobe Reader® is not installed, or the installed version is older. Download now.

The links within a course are not working. Pop-up blocking software may be enabled. Please refer to your software manual for instructions on disabling it.

I can't access the course materials. There are several reasons for this problem: Pop-up blocking software is enabled. Please check your software for instructions on disabling it. Or you may not have the Adobe Reader installed - download now. You may be using a system other than Windows. These courses are not designed for use on Macintosh computers.

NAVIGATION, PRICING AND TEXT ISSUES
During the purchase process the discounted price for Online testing did not appear. We have run into some problems associated with the Windows Vista and XP Operating Systems combined with Internet Explorer Version 7. Internet Explorer 7 since its inception has created a multitude of problems with little support from Microsoft. We recommend to people to replace the Internet Explorer Version 7 by either downloading Mozilla, a popular browser or download Internet Explorer Version 6 and start the purchase process over. Or, if you want to continue the test in your existing IE7 browser that does not produce the discount, then e-mail us so that we can issue a credit to your credit card.

I've finished the test and it refuses to grade itself! This happens in most cases because you skipped a question. Please go back and check each question to insure that all have been answered.

I've answered all the questions and it's showing 100% completed. But my completion date, score, grade, credit hours and the link to print my completion card are not appearing. Please go back to the last page of the test and select the "Complete Exam" button. Though you answered all the questions, you must instruct the site to then grade the exam..

The same course page keeps coming back up. Your cache needs to be cleared in your Internet Explorer.

How do I find my place within the course when I log back in? The test will remember which questions that you answered, but will start you back at question 1, which will give you the opportunity to review those answered again.

When I open a test it's on the wrong question - for instance, I open a new test and It starts on question 25 or I return to an existing test and ended on question 2 and it starts at question 16 - What causes this? The site is designed for you to take one test at a time. Please do not have multiple tests open and running as this will cause the additional tests opened to reflect the pace of the first test opened.

My test responses were not saved when I logged out. Cookies may not be enabled on your browser For Internet Explorer Select Tools menu from the top of your window. Select Internet Options. Select the Privacy tab and adjust the slider to allow cookies.

What if I can’t find the answer to my technical question on the Questions and Answers Page? Customer support is available via e-mail. We will respond to you as quickly as possible with any problem
that you might be having.