| | Online Code Course Test
Frequently
Asked Questions | 
What are the new continuing
education requirements for the NCBEEC?
What can I expect when I take the Code Course
Continuing
Education from this web site?
When can I take my courses?
Can I log off the test before it is completed and
return back to it
at a later time?
Can I change my answers?
Do I need special computer hardware or software
to take the
Code Course Continuing Education Course sponsored by CECA?
Will you keep records of my courses?
What forms of payment are accepted?
When do I receive my certificate of completion?
Do you contact the State Board with my earned
credits?
What if I can’t find the answer to my question
on the Questions
and Answers Page regarding the Code Course test?
 Online
Payment Frequently
Asked Questions
I Received a Fraud Alert
message when trying to purchase my test and could not complete the transaction.
Fraud Alert is a "general" or vague term coming from the Gateway
which is the middle man between your bank and CECA. The Gateway is an added level
of protection so that your personal information remains separate from testing
site.
Should you receive a Fraud Alert in one of your purchases, the
below list could be the problem. If after your second attempt, the purchase is
still receiving a fraud alert, contact the issuing bank of your credit card. If
you try a third purchase attempt, you run the chance of your credit card being
"locked" by your credit card company due to too many duplicate attempts. Fraud
Alert Explanations:
1. Duplicate transaction
2. Card code doesn't
match - 3 or 4 digit code on
the back of credit card
3. Declined
I'm trying to purchase
a test and I get an error page saying :sgs-020003:invalid xml:? First make
sure you did not put any symbols like @ or , or letters in your credit card field.
If that does not clear up the problem, then the anti-virus or spyware(SpyBot)
software on the computer is preventing the XML code on the purchase page to communicate
with the Gateway. Either change the settings of the software to allow XML or use
another computer. Privacy
Policy |
| | Technical Navigation
Frequently
Asked Questions | ALL ANSWERS ARE GRADED AS INCORRECT
Each question I answer correctly, the test says it is incorrect.
INTERNAL ERROR MESSAGES
I get an "Internal server error HTTP 500"?
I get an "ADODB Field error 8002009"?
LINKS AND DOWNLOADS NOT WORKING
I log-in to "My Account" a second time via
my e-mail confirmation that you sent me and instead of ending up on the page where
my previously purchased tests are, the web-site takes me to a page prompting me
to buy more tests. Why is that?
I am unable to view, print or download a handout or document.
The links within a course are not working.
I can't access the course materials.
NAVIGATION,
PRICING AND TEXT ISSUES
During the purchase process the discounted price for
Online testing did not appear.
I've finished the test and it refuses to grade itself!
I've answered all the questions and it's showing
100% completed. But my completion date, score, grade, credit hours and the link
to print my completion card are not appearing.
The same course page keeps coming back up.
How do I find my place within the course when I log
back in?
When I open a test it's on the wrong question -
for instance, I open a new test and It starts on question 25 or I return to an
existing test and ended on question 2 and it starts at question 16 - What causes
this?
My test responses were not saved when I logged out.
TEST ACCESS PROBLEMS
I can't log-in to the My Account area.
I'm having problems accessing a purchased test in
my account area.
Why didn't I receive a confirmation that my registration
was active? CAN'T FIND THE ANSWER TO YOUR PROBLEM
What if I can’t find the answer to my technical
question on the Questions and Answers Page?
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